# Pollen

> Pollen is a Sydney-based design and AI services company. We help ambitious organisations navigate an AI-enabled future, setting a vision and building the experiences that drive growth and spark change.

Pollen has been designing digital products and services for 18 years. We have delivered more than 100 products, services and platforms across government, health, culture and business, and helped shape client programmes worth over $1b. We are a registered supplier for every state government procurement portal and BuyICT.

Our capabilities sit in four groups. Strategic design covers experience vision and future-state design, product and service strategy, CX and journey design, co-design and design sprints, brand and creative direction, content strategy, and discovery, audits and prioritisation. AI covers AI strategy and roadmap, AI-enabled experiences, applied AI and automation, AI enablement and adoption, and AI-augmented research. Design and engineering covers product and interface design, website design, design systems, motion and visual design, accessibility and inclusive design, web and mobile development, headless CMS and integrations, and hosting, maintenance and support. Research covers user research and usability testing, ethnographic and field research, customer segmentation and personas, A/B testing and experimentation, information architecture and navigation testing, and market and competitive research.

We meet clients wherever they are on the AI curve. Imagine is about seeing what AI makes possible, and produces a shared view of your AI future, clarity on where AI is worth it, an internal narrative for your teams, and the guardrails to move safely. Plan turns possibility into a prioritised, costed path, identifying where AI lifts customer experience, makes people faster, and sharpens operations. Execute builds it and helps your teams run it, delivering live AI-enabled experiences and products, automation in day-to-day work, and confident internal capability.

Contact: info@pollen.com.au, +61 2 8394 9571, Level 2, 251 Riley Street, Surry Hills NSW 2010. Careers: careers@pollen.com.au.

## Core pages

- [Home](https://pollen.com.au/): What Pollen does, the four capability groups, recent work, and the Imagine, Plan, Execute approach to AI.
- [About us](https://pollen.com.au/about-us): Who Pollen is, capabilities in detail, the team, what we believe in, our technology partners, and government procurement panels.
- [Projects](https://pollen.com.au/case-studies): A selection of recent client work.
- [AI principles](https://pollen.com.au/ai-principles): Pollen's commitment to ethical, responsible AI practice.

## Case studies

- [Rebuilt](https://pollen.com.au/case-studies/rebuilt): Empowering the building industry with a sustainable AI-enabled marketplace.
- [Clara](https://pollen.com.au/case-studies/clara): Improving health outcomes with AI-powered technology.
- [Department of Veterans' Affairs](https://pollen.com.au/case-studies/dva): Transforming veteran support with AI-powered search.
- [Essential Energy](https://pollen.com.au/case-studies/essential-energy): Creating AI-powered pathways between customers and information.
- [Australian National Maritime Museum](https://pollen.com.au/case-studies/maritime): A deep dive into the world of Australian maritime.
- [Nature IQ](https://pollen.com.au/case-studies/nature-iq): A brand for nature-positive change.

## Optional

- [Pollen Ventures](https://pollen.ventures/): Pollen's venture studio, partnering with startups, scaleups and established product teams to support, launch and grow products.
- [Careers](https://pollen.bamboohr.com/jobs/): Current open positions.
- [Privacy policy](https://pollen.com.au/privacy-policy)
- [LinkedIn](https://au.linkedin.com/company/pollen-digital)